Complaints handling

How to Submit a Complaint

You can submit your complaint through any of the following channels for your convenience:

Email: Send details to complaints@leantech.me

Website: Fill in our online contact form https://www.leantech.me/contact-us‍

Complaint Acknowledgment

All complaints will be acknowledged within one (1) working day of receipt.

Complaint Handling

All complaints will be investigated and resolved within five (5) working days from the date of receipt. If a complaint requires more time, the consumer will be notified of the reason for the delay and the revised timeline.

Complaint Escalation

Unresolved complaints after five (5) working days will be escalated internally and tracked until closure.

Inquiry or Escalation

If you wish to inquire about or escalate the outcome, you may contact us through the available communication channels.